UX Testing
Usability testing for SaaS products requires different approaches than consumer app testing. SaaS products are complex, often B2B, serve multiple personas within the same account, and have long user journeys that don't fit neatly into a 45-minute session. The highest-leverage areas to test are onboarding (where
UX Testing
Remote usability testing tools split into two categories: moderated research platforms (Lookback, UserTesting) that support live facilitated sessions, and behavioral analytics tools (Hotjar, FullStory) that passively observe real user behavior at scale. Maze sits in between — unmoderated task-based testing with your own participants. The right tool depends on whether
QA
When a product fails in the real world, there are two distinct ways it can fail. The first: it does something wrong.
UX Testing
In a standard usability test, you watch what users do. You see them hesitate, backtrack, and misclick. What you can't see is why.
UX Testing
Formal usability research is valuable. It's also slow, expensive, and logistically demanding.
UX Testing
Your engineering team shipped a feature. Tests pass, no regressions, the build is green.